Billing & Charges
- What is the cost of the service?The service does not have a fixed cost since the business model we use with our clients is revenue-sharing.
- What is the cost per SMS?The reversions table may be requested using the Rates consultation form.
- How often can I collect my profits?eMobile will credit payments 60 days after the traffic was generated. The payments and amounts to be collected will be displayed in the "Request Payment" section. Choose your preferred collection method (Western Union, Bank Transfer, ePassporte or in our offices). You may request for the system to inform you via email when you have a payment available.
- What methods can I use to receive my payments?You may collect your money via Bank Transfer, Western Union, ePassporte, or if you prefer so, in our offices.
- Where do I enter my collection information?Inside the members area, in the “Collection Accounts” section inside “Billing & Charges”. Here, you’ll be able to enter and modify the addresses and collection methods you want.
- How much do I get paid for each message?This information is available inside “Stats” in the “Rates Table” section, which can be accessed from the Home page as well as the members area. There, you will find all this information detailed for each country.
- Requesting PaymentsYou must select an available payment and the currency (dollars or euro) in which you wish to be paid. The frame indicates the total amount to be transferred in the currency chosen. You will receive an email notifying you of the availability of payments.
General Questions
- What is eMobile?eMobile is a company dedicated to the development of mobile technology applications. We offer mobile marketing solutions for Ad Agencies, Radio and TV, and companies who wish to generate links with current or potential customers.
- What are the countries in which eMobile provides its services?eMobile has coverage with more than 90 carriers in 30 countries, which allows us to provide our customers with multiple markets to explore their businesses.
- How do I create a user?To create a new user, you must complete the registration form and send the request. You will receive an email when the account is approved.
- What is the Media Center?The Media Center is one of the most powerful mobile content campaign management tools in the market.
- How do I start using the Media Center?To start using the Media Center, you must complete the registration form and a representative will contact you shortly.
- I’m having trouble accessing the Media Center. Where do I get help?If you have problems accessing the Media Center, you may contact out technical support department by sending an email to support@emobilecorp.com. If you are having trouble creating a campaign or difficulty configuring them, you may read the campaign creation tutorial.
eMobile Media Center
Stats
- What are the stats?The online stats are designed to give you real-time details of the traffic generated by your campaigns. You'll be able to customize the report, with the option to specify time periods, or group results by carriers or territories. You may also view the detail of each message received by the system.
- Why do my stats mark zero?Stats are shown in real time. If your stats are in zero, it may be that, during the period for which you requested the report, you haven’t received any messages. Make sure the dates you selected are correct.
- How should I interpret my stats?Each message you campaigns receive is counted by the system, which means that the number of messages corresponding to an associated campaign represents the messages received by that campaign during the selected period.
- How precise are the stats?Our system counts the messages as they come in, so the data that is shown on the report corresponds to the traffic generated up to that moment or during the period selected for the report.
SMS Campaigns
- How do I create a new Campaign through the Media Center?To create a new campaign, you must click on the "Campaigns" tab inside the registered users area, then click on Create New Campaign, and the campaign creation menu will be displayed. There, you'll be able to choose what you consider best for your business (Feedback, Polls, Advertising Messages, Text-ON-Demand, Trivia).
- What is a FeedBack campaign?The Feedback campaign allows for immediate interaction with the user, being its most common uses, TV and radio program participation.
- What is a Gateway campaign?The Gateway campaign allows businesses or developers to provide mobile solutions by interconnecting several countries in a transparent and easily integrated manner. This kind of campaign has a preferential throwback table according to the traffic volumes generated by the campaign.
- What is a Poll campaign?A Poll campaign allows users to participate in a poll between two or more options by sending one or more messages, for example: VOTE 1 or VOTE 2.
- What is an Advertising Message campaign?An Advertising Message campaign encourages users to send messages to be shown in TV shows, Concerts, Big Screens at events or Web Pages. The messages are displayed successively through a marquee prepared for this purpose. This marquee can be adjusted in different ways depending on the format being used.
- What is a Text ON-Demand campaign?As its name implies, this kind of campaign allows users to request diverse kinds of information such as entertainment alerts (Horoscopes, Jokes, Poems, etc.), or personalized messages such as, mass product marketing campaigns (for sodas, cosmetic products, etc.), which, through the inclusion of packaging codes, will enable the user to participate in sweepstakes.
- What is a Trivia campaign?This is one of the most popular kinds of campaigns when it comes to Media outlets motivating their audience to action. It allows for the user to send a keyword and participate in a back-and-forth Q&A which will be sent to the contestant one by one as he/she answers the previous question correctly. This ends when the last question for the campaign is answered.
Groups
- What are groups for?Groups are there to help you order your campaigns inside the Media Center. For example, you can order your campaigns by month or campaign type.
- How are groups managed?To manage the groups, you must enter the groups submenu in the Media Center, where you’ll be able to create, modify and delete groups.
- How do I delete a group?To delete a group you must delete or move to another group, all the campaigns associated with the group you want to delete.
Your account
- I forgot my password!!!No problem. I happens to the best of us!
Next, enter your email address so we can send you an email with a special link that will help you create a new password.
Email: name@server.com
Make sure you enter the same email address associated with your eMobile account or it will not work. - How do I change my password?If you know your current password, you can change it by clicking the Management tab in the Media Center (you may change the password as many times as you want).
If you forgot your password click here (link), to receive an email with a link to a page where you’ll be able to create a new password. - How do I configure my email notifications?If you want to receive daily or weekly campaign activity reports, updates and new services notifications by email, configure your email notifications (link).
- I chose to receive a daily (or weekly) report. Where is it?You will receive your first notification 24 hours (or 7 days) after you edit your notifications configuration.
- I don't like receiving emails with HTML.The email is multi-part and many email clients can be configured to receive either one or the other. Be advised that you will not be able to view all of the contents in the notification emails if the email client is not configured to view html.
Media Center in your cell phone
- Can I access the Media Center from my mobile device?Access http://media.emobilecorp.com from your mobile device and you'll be able to manage your campaigns and access stats in real time.
- Is the mobile site the same as the web site?The mobile Media Center is a scaled-down version of the web site, so a few functions such as detailed stats per message are not available.
- I’m having problems with the mobile site.Due to the ever-growing number of mobile devices and services all over the world, it is possible that you will run into some problem that we are still not aware of.
Do not hesitate to send us an email to our Help section (support link). Make sure you give us your mobile device model as well as the carrier providing you with the service.
Website
- I’m not a programmer, what is the API exactly and what does it mean to me?API stands for Application Program Interface, and it allows for external applications (third party) or websites to connect with eMobile and exchange information. This exchange allows for developers to create awesome programs or services that are used with the eMobile platform.
This will give you the chance to have a system that interacts directly with your clients and improve their experience with the tools or functions that eMobile does not offer directly. - What are the system requirements?Even though there are no minimum system requirements for PC, Mac or Linux, we recommend a recent of a Mozilla based browser, which includes Mozilla and Firefox. For Mac OS, you can use the most recent version of Apple’s Safari browser. For PCs, Microsoft Internet Explorer 7 will also function properly. If you use Mac OS 9, we suggest Mozilla 1.2.1.
In order to take full advantage of all the functions eMobile offers, you should install the latest version of Adobe’s Flash complement. - I was asked to erase the cache from a page or the browser. How do I do that?First, try deleting the cache for just one page. This may update a sequence of commands that may not have loaded correctly in your browser and it will give you a clean copy.
Go to the affected page and do a complete reload of the page to annul the cache.
In most Windows-based browsers CTRL+F5 will work. For Mac systems the combination is a bit different: command+Shift+R (command is the “Apple” key).
To completely erase the browser’s cache:
For Internet Explorer/ Windows:
In the toolbar: Tools > Internet Options > General , select the "Temporary Internet Files" and click on "Delete Files".
Firefox/Windows:
In the toolbar: Tools > Options > Privacy > Cache. Click on the "Clear cache now" button.
Firefox/Mac:
On the menus bar: Firefox > Preferences > Privacy > Cache. Click on the "Clear cache now" button.
Safari:
On the menus bar: Safari > Empty Cache
Opera Mac:
On the menus bar: Opera > Preferences > Advanced > History > Disc Cache and click on the "Empty Now" button.
Opera Windows:
In the browser toolbar: Tools > Preferences > Advanced > History > Disc Cache and click on the "Empty Now" button.
After you have cleared the cache from your browser, load the page again to change the content you see. - The Media Center tells me I must enable cookies to use the site but they are already enabled, what should I do?If cookies are enabled but, for some reason you still cannot access the Media Center, try using another browser. For example, if you are using Internet Explorer, try using Firefox. Another thing that might work is closing the session on your browser and opening a new one.
Still can’t access the site?
Contact us (link to "Do you need to talk to someone?") - Do you need to talk to someone?Help via email.
“FREQUENTLY ASKED QUESTIONS LIST”
Sending your query here will create a help case number in our help system. We are currently answering all the help requests in approximately 1 day so, if you can’t wait that long take a look at our list of frequently asked questions above.
Email:
Subject:
Your comment:

»